FAQ

How long will it take to ship my order?

Delivery times may vary depending on the delivery location and product. Normally, once you've placed your order, depending on time of day, we process and ship the order the same day. Where we have local warehousing, shipping times average 7 - 10 days.

What payment methods do you accept?

We take debit or credit card. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay and other wallets. We have also partnered with Splitit.

Do you accept returns?

Yes, we do accept returns subject to fulfillment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return request is made within 15 days of delivery.

To request a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do not accept exchanges.

Where are Metis Alpha watches made?

Like nearly 100% of the Smart Watches priced under $500 made today, including Apple smart watches, our watches are manufactured in China & South America. We don't use cheap manufacturing or sub standard components. Our watches use the latest technologies including Bluetooth 5.0, 3D ROHMS sensor technology, state of the art diodes and come with a full one year warranty.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and with order details. You can track the shipment by clicking on the link provided that email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price displayed at the end of the checkout process is the final price. What you see there is what you pay.

Are returns free?

Yes.

Is there a warranty?

We guarantee our products to be free of defect for a period of 12 months from the date of purchase.

How do I contact customer service?

Our customer service team is available throughout the week. You can Chat with us, use the "contact us" form or reach us via email at support@metisalpha.com.

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.