FAQ

Is shipping free?

Yes, economy shipping is free to anywhere in the United States.

Is there a warranty?

We guarantee our products to be free of defect for a period of 12 months from the date of purchase.

Do you have a money back guarantee?

Yes, we offer a 30 day money back guarantee.

To request a return, please reach out to support by submitting your request via our "contact us" form. A member of our support staff will reach out within one business day.

How long will it take to ship my order?

We ship the same day the order comes in.

How Does SplitIt Work?

With SplitIt you can literally split the cost of our products up into several payments so that you're not paying all at once. You will see that pay option after you add to cart, initiate checkout and get to payment options.

What payment methods do you accept?

We take debit or credit card. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay and other wallets. We have also partnered with Splitit.

Can I exchange an item?


We do not accept exchanges.

How do I track the progress of an order?


Once your order has been shipped, you will receive an email with your order details. You can track the shipment by clicking on the link provided in your order details email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price displayed at the end of the checkout process is the final price. What you see there is what you pay.

Are returns free?

Yes.

How do I contact customer service?

Our customer service team is available throughout the week. You can Chat with us, use the "contact us" form or reach us via email at support@metisalpha.com.

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.